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How to build the hotel customer relationship
My hairdresser does it. The vet does it. Even my supermarket does it. What am I talking about? They are all great at building a relationship with me, their customer. Why is this important? It makes me...
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Time to still remember the Old School customer feedback system for hotels
Having travelled a lot in the last month I have been observing some great differences in the levels with which hotels are looking for feedback from their guests. Interestingly, this comes as a reminder...
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